AIDS Housing Alliance / San Francisco

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Careers

AGENCY MISSION AND PROGRAMS:

Q Foundation believes in a world where all people have a safe, decent, and affordable home. Toward this vision, we prevent homelessness primarily for the LGBTQ and HIV communities by protecting the housing we already have, providing resources to secure new housing, and promoting public policy to increase opportunity for all. Our programs include: AIDS Housing Alliance/SF, Q:HPRP (housing & homelessness services for the LGBTQ communities), AHA Café, and Simply Sandwiches (providing 10,000 mostly organic, vegetarian brown bag meals annually), and robust public policy advocacy.

Major client services areas include:

  • Housing Case Management: affordable housing application assistance, benefits advocacy, linkages, tenant’s rights counseling & landlord mediation;
  • Financial Services: emergency financial assistance, shallow rental subsidies linked to job training, needs-based rental subsidies for senior or disabled residents, permanent supportive housing for chronically homeless people with HIV/AIDS, financial literacy training; and
  • Job Training & Supportive Employment: on-the-job training and supportive employment at AHA Café;
  • Public Policy Advocacy: Imagine and achieve public policy that removes housing barriers for all people.


MANAGER OF OPERATIONS

Reports to:           Executive Director

Classification:        Full-Time Salaried, Exempt

Compensation:      Competitive salary and benefits package, depending on qualifications


Principal Duties and Responsibilities

Strategic Leadership

  • - Oversee all fiscal and fiduciary responsibilities, human resources, and other administrative functions;
  • - Collaborate with the ED to develop short- and long-term finance and administration strategies;
  • - Support the Board regarding financial and audit matters;
  • - Work with ED to provide financial insight and support for fundraising and grants management efforts; and
  • - Enhance and implement policies and procedures to continually improve internal controls.

Financial Management and Reporting

  • - Lead the collection, recording, processing, and reporting of all financial transactions, including accounts payable, accounts receivable, payroll, general ledger, and fixed assets;
  • - Prepare and analyze financial statements and reporting of financial accomplishments;
  • - Prepare and submit monthly invoice & monthly, quarterly & annual contract reports;
  • - Oversee preparation of cash projections and manage cash flow to adequately fund operational needs, maintain cash flow projections on at least a monthly basis;
  • - Maintain banking relationships and assess investment alternatives;
  • - Manage the annual financial audits by CPA and ensure compliance with all state and federal legal requirements governing non-profit organizations, including tax, legal, and regulatory requirements; and
  • - Manage due diligence investigations and documentation associated with major contracts along with overseeing compliance with contract and donor reporting, and other requirements.

Human Resources, Payroll and Administration

  • - Manage human resources, including recruitment, onboarding, compensation, and employee relations;
  • - Support organization in hiring and orienting new employees and developing and managing human resource policies and systems, including performance evaluations and performance improvement plans;
  • - Perform payroll functions; prepare bi-monthly payroll reports; submit payroll as scheduled;
  • - Manage and continuously improve administrative functions of the organization;
  • - Maintain insurance relationships; renew policies to ensure no lapse in coverage;
  • - Manage facility and vendor relationships to ensure efficient operations;
  • - Participate in agency staff meetings and trainings; represent agency at community functions, educational workshops, street fairs, agency partners, etc.

Social Media and Communications

  • - Manage social media communications for the organization, including Facebook, LinkedIn, member and donor newsletters, and other social media channels;
  • - Work with ED to develop the content for social media communications;
  • - Work with management team to improve social media communication process;
  • - Coordinate interview, information and other media requests of the Executive Director;
  • - Maintain policies and procedures for media communications. 

Required and Preferred Qualifications:

  • - An advanced degree in non-profit management, finance, accounting, or equivalent nonprofit work experience;
  • - Financial and administrative management experience, preferably in the nonprofit or public sector;
  • - Demonstrated understanding of non-profit organizational structure, accounting and operations, including current working knowledge of General Accepted Accounting Principles (GAAP) and 501(c)(3) provisions;
  • - Ability to read and interpret manuals, policies, instructions, analyze reports, and write correspondence;
  • - Strong critical reasoning, conflict resolution, and creative problem solving skills;

  • - Ability to anticipate and establish appropriate internal controls in all areas, emphasizing accounting, finance, and operations;
  • - Familiarity with audit and compliance best practices, along with risk management and insurance;
  • - Human resource and personnel policy development experience and an understanding of regulations;
  • - Excellent skills using QuickBooks, Microsoft Office, and FileMaker preferred;
  • - Must pass all pre-employment offer background and reference checks;
  • - English fluency required; bilingual (Spanish/English) preferred;
  • - Ability to work nights and weekends, as required.

Personal Attributes include:

  • - Strategic and tenacious about achieving objectives; handles multiple projects simultaneously with excellent follow through and attention to detail;
  • - Motivated by an entrepreneurial, fast-paced and results-oriented culture;
  • - Strong communication skills both verbal and written with a facility for preparing and clearly presenting technical information to multiple audiences;
  • - Ability to exercise sound judgment; adheres to the highest professional and ethical standards;
  • - Effectively works with diverse populations, and is sensitive to issues concerning HIV/AIDS, poverty, homelessness, mental health disabilities and substance use;
  • - Self-starter; demonstrated skills in setting priorities, creating efficiencies, and developing people and systems; Highly organized, energetic, detail oriented and able to work independently as needed, and
  • - Demonstrates passion, commitment and behavior consistent with AHA's Mission and Core Values.





HOUSING ADVOCATE III

Reports to:                             Clinical Supervisor

Classification:                          Full-Time Salaried, Exempt

Compensation:                        Competitive salary and benefits package, depending on qualifications

POSITION SUMMARY:  Under the direction of the Clinical Supervisor, the Housing Advocate is primarily responsible for ensuring smooth, timely and accurate intake of our members; using established standards, business rules, and policies as guidance, the AHA Housing Advocate will act as the AHA’s first point of contact for all new and existing members. Additionally, the AHA Housing Advocate will interface with all colleagues on the AHA Team, maintain member confidentiality, and, promote a sense of pride and professionalism at all times.


Principal Duties and Responsibilities

  • - Conduct screening interviews at AHA with applicants seeking admission to AHA’s Programs and Services. Confer with referral agents and other internal AHA personnel concerning prospective members, and requesting written background information when necessary;
  • - Process admitted members via orienting them to AHA’s Programs and Services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders;
  • - Refer ineligible applicants to other, more appropriate community agencies and institutions;
  • - Provide case management with the members through the Drop-In Clinic and follow up appointments, develop individualized housing plans, which includes plans for increasing income, housing search, budget assistance, job training and enhancement, and, tenants rights counseling & landlord mediation;
  • - Ensure accurate intake assessment is completed for each member, with an emphasis on housing, psychiatric, family, employment, benefits and recovery needs;
  • - Coordinate new and existing services for members through outside service providers;
  • - Provide ongoing support services by monitoring members individualized housing plan with appropriate goals, objectives and timelines;
  • - Maintain all necessary client information including immediately & accurately entering case notes, enter service activities and outcomes on a daily basis with weekly review;
  • - Work occasional evenings and weekends as needed for programmatic activities;
  • - Other responsibilities as assigned to support specific AHA needs.
  • - Set appropriate boundaries with members; observe member confidentiality protocols as needed and required for operation of Member Programs and Services;
  • - Maintain ongoing contact with current and prospective referral sources, which is sufficient to ensure referrals at an adequate level to maintain program integrity;
  • - Ensure the overall maintenance and security of open and closed files as assigned;
  • - Prepare and maintain statistical reports required by AHA policy and procedure. Preparation of the weekly “Case Management and Staff Meeting" report as assigned;
  • - Participate in staff meetings, training workshops, and, community meetings as assigned;

Required and Preferred Qualifications:

  • - Advanced Degree in social work, health, counseling, law, or other related field;
  • - At least 2 years nonprofit experience, housing experience preferred;
  • - Experience working with people in crisis;
  • - Knowledge of San Francisco specialized services, including homeless, HIV/AIDS, substance use, mental health and LGBTQ services;
  • - Must have strong administrative skills that include computer and office skills;
  • - Clear and concise verbal, written and presentation skills. Strong interpersonal skills;
  • - Strong organization and time management skills that includes creativity when planning and accomplishing a variety of goals, and to be outcomes-oriented; 
  • - Ability to prioritize tasks with strong organization, analytical, and mathematical skills; 
  • - Demonstrated ability to work in a courteous and professional manner with and within diverse settings of members, colleagues, and other contacts including homeless, poor, senior, disabled and other disenfranchised people; individuals with mental health and/or substance use issues, and people from diverse ethnic, cultural, economic, sexual orientation and gender identity communities; 
  • - Excellent teamwork and cooperation skills and must be able to maintain strong working relationships with AHA colleagues; 
  • - Ability to work independently, take initiative, and prioritize duties; 
  • - Commitment to the ideals and goals of a modern activist housing & economic justice organization; 
  • - English language proficiency required, Bilingual/Spanish a plus. 


PEER NAVIGATOR

Reports to: Clinical Supervisor

Classification: Regular Part-Time, Non-exempt

Compensation:         Salary and benefits can be designed to fit federal disability requirements 


POSITION SUMMARY:  Under the direction of the Clinical Supervisor, the Housing Advocate is primarily responsible for ensuring smooth, timely and accurate case management of our members; using established standards, business rules, and policies as guidance, the AHA Housing Advocate will act as the AHA’s first point of contact for all new and existing members. Additionally, the AHA Housing Advocate will interface with all colleagues on the AHA Team, maintain member confidentiality, and, promote a sense of pride and professionalism at all times.

KEY RESPONSIBILITIES

  1. Conduct intake interviews at AHA with applicants seeking admission to AHA’s Programs and Services. Confer with referral agents and other internal AHA personnel concerning prospective members, and requesting written background information when necessary.
  2. Process admitted members via orienting them to AHA’s Programs and Services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders.
  3. Refer ineligible applicants to other, more appropriate community agencies and institutions.
  4. Coordinate new and existing services for members through outside service providers, including accompanying members to appointments.
  5. Accompany Housing Advocate on home visits with rental subsidy members.
  6. Set appropriate boundaries with members; observe member confidentiality protocols as needed and required for operation of Member Programs and Services.
  7. Maintain all necessary client information including immediately & accurately entering case notes.
  8. Work occasional evenings and weekends as needed for programmatic activities.
  9. Other responsibilities as assigned to support specific AHA needs.
  10. Maintain ongoing contact with current and prospective referral sources, which is sufficient to ensure referrals at an adequate level to maintain program integrity.
  11. Participate in staff meetings, training workshops, and, community meetings as assigned.

QUALIFICATIONS AND SKILLS

  1. Knowledge of San Francisco specialized services, including housing, homeless, HIV/AIDS, substance use, mental health and LGBTQ services.
  2. Must have strong administrative skills that include computer and office skills.
  3. Clear and concise verbal, written and presentation skills. Strong interpersonal skills.
  4. Strong organizational and time management skills that includes creativity when planning and accomplishing a variety of goals and be results-oriented.
  5. Ability to prioritize tasks with strong organizational, analytical, mathematical skills.
  6. Demonstrated ability to work in a courteous and professional manner with and within a diverse setting of members, colleagues, and other contacts including homeless, poor, disabled and other disenfranchised people; individuals with mental health and/or substance use issues; and people from diverse ethnic, cultural, economic, sexual orientation and gender identification communities.
  7. Excellent teamwork and cooperation skills and must be able to maintain strong working relationships with AHA colleagues.
  8. Ability to work independently, take initiative, and prioritize duties.
  9. Demonstrate the necessary attitude, knowledge and skills to deliver culturally competent services and work in diverse ethnic, cultural, economic, sexual orientation and gender identification situations.
  10. Commitment to the ideals and goals of a modern activist HIV/AIDS organization.
  11. English language proficiency required: Bilingual/Spanish a plus.



Application Procedure:

Please send your resume and a thoughtful letter of interest to the attention of Hiring Manager:

  • Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Note position title in the header of your email.
  • No phone calls or drop-offs please.

To find out more about the organization, please visit us at www.ahasf.org. We are an equal opportunity employer committed to maintaining a culturally diverse work environment. Individuals with diverse personal experiences, people of color, bilingual English-Spanish speakers, lesbian, gay, bisexual and transgender individuals, women, and people living with HIV/AIDS or other disabilities are particularly encouraged to apply.