AIDS Housing Alliance / San Francisco




AGENCY MISSION: We believe in a world where all people have a safe, decent, and affordable home. Toward this vision, we prevent homelessness for the LGBTQ and HIV/AIDS communities by protecting the housing we already have, providing resources to secure new housing, and promoting public policy to increase opportunity for all.

ORGANIZATION PROFILE: Founded in 2004, AIDS Housing Alliance/SF has been at the forefront advocating for the housing needs of the LGBTQ and HIV communities for over a decade. We have directly prevented or ended homelessness for over 2500 households and have a successful track record of passing local legislation to curb displacement and homelessness. We are proud that the majority of our staff is HIV+.

Our programs include:

  • Homelessness Prevention and Rapid Re-Housing: housing case management, affordable housing application assistance, tenant’s rights counseling, and landlord mediation.
  • Financial Services: back-rent to prevent eviction, move-in deposits to cure homelessness, emergency hotel vouchers, short-term and needs-based rental subsidies.
  • Job Training & Supportive Employment: AHA Café is our job training and supportive employment site located on campus at UC Hastings College of Law.
  • Public Policy Advocacy: Imagine and successfully advocate achieving public policy that removes barriers to housing for all people.


Position Title:                 AHA Cafe Manager

Reports to:                     Program Manager

Supervises:                    Volunteers and Job Training Program Participants

Classification:                 Seasonal, Full-Time, Non-Exempt

POSITION SUMMARY: Under the general supervision of the Program Manager, the AHA Café Manager is responsible for management, supervision, day-to-day operations, and ensuring exceptional customer service.


  • Manage AHA Café.
  • Train and supervise job training participants and volunteers.
  • Generate monthly reports of program progress.
  • Responsible for all cash procedures, receipts, and deposits related to AHA Café.
  • Responsible for timely and efficient fulfillment of merchandise purchases.
  • Develop additional revenue streams, such as boxed lunch catering and events.
  • Lead and coordinate participation in community events.
  • Provide ongoing counseling and referrals to support program participant success.
  • Other duties as assigned.
  • This job will require working early mornings, some evenings and weekends, and events. 


  • Restaurant, business development and/or catering sales experience.
  • At least two years experience in training, supervision, or management.
  • Possession of food safety certification or ability to obtain; interest in upgrading professional skills through training.
  • Strong leadership, mentorship, and team development skills.
  • Proven track record of the highest level of customer service; organized and detail-oriented; professional appearance.
  • Ability to work with minimal-to-moderate supervision.
  • Self-motivated and able to motivate others; proactive approach to problem-solving.
  • Excellent oral and written communication skills.
  • Ability to multi-task and thrive in a high-energy, fast-paced environment; flexible and reliable.
  • Proactive, positive approach to problem-solving.
  • Comfortable with Excel and Word.
  • Demonstrates the necessary attitude, knowledge, and skills to deliver services with cultural affinity and to work effectively with diverse populations, especially people with HIV/AIDS, all genders and orientations, and those experiencing crisis, homelessness, poverty, disability, or behavioral health needs.
  • Commitment to agency mission and activist principles to achieve social change and economic justice.
  • Bilingual English/Spanish a plus.


Position Title:                 Housing Advocate

Reports to:                    Program Manager

Classification:                 Regular Full-Time, Non-exempt

POSITION SUMMARY:  Under the direction of the Manager of Programs, the Housing Advocate is primarily responsible for ensuring smooth, timely and accurate intake of our members; using well-established standards, business rules, and policies as guidance, the AHA Housing Advocate will act as the AHA’s first point of contact for all new and existing members. Additionally, the AHA Housing Advocate will interface with all colleagues (both employees and volunteers) on the AHA Team, maintain member confidentiality, and, promote a sense of pride and professionalism at all times.


  • Conduct screening interviews at AHA with applicants seeking admission to AHA’s Programs and Services. Confer with referral agents and other internal AHA personnel concerning prospective members, and requesting written background information when necessary.
  • Process admitted members via orienting them to AHA’s Programs and Services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders.
  • Refer rejected applicants to other, more appropriate community agencies and institutions.
  • Provide case management with the members through the Drop-In Clinic that includes developing individualized housing plans, which includes plans for increasing income, housing search, budget assistance, job training and enhancement, and, landlord advocacy.
  • Ensure complete and accurate intake assessment is completed for each member, with an emphasis on housing, psychiatric, family, employment, benefits and recovery needs.
  • Coordinate new and existing services for members through outside service providers.
  • Provide ongoing support services by monitoring members individualized housing plan with appropriate goals, objectives and timelines.
  • Provide tenants rights counseling and landlord mediation services.
  • Maintain all necessary client information including immediately & accurately entering case notes, enter service activities and outcomes on a weekly basis.
  • Work occasional evenings and weekends as needed for programmatic activities.
  • Other responsibilities as assigned to support specific AHA needs.
  • Set appropriate boundaries with members; observe member confidentiality protocols as needed and required for operation of Member Programs and Services.
  • Maintain ongoing contact with current and prospective referral sources, which is sufficient to ensure referrals at an adequate level to maintain program integrity.
  • Ensure the overall maintenance and security of open and closed files as assigned.
  • Prepare and maintain statistical reports required by AHA policy and procedure. Preparation of the weekly “Case Management and Staff Meeting" report as assigned.
  • Participate in related programs, AHA staff meetings, AHA training workshops, and, community meetings as assigned including attendance at inter-agency meetings and conferences as needed.


Education and Experience Required

  • Degree in social work, health, counseling, or other related field,
  • Prefer Masters of Social Work or Law degree, or
  • Commensurate professional experience.
  • Experience working with people in crisis to access public benefits.

Job Skills Required – Functional Knowledge and Skills

  • Must have knowledge of MS Office applications as well as other technology experience that would be an asset to AHA; i.e., FileMaker Pro.
  • Must have strong administrative skills that include computer and office skills.
  • Demonstrated ability of basic mathematical calculations.
  • English language proficiency required: Bilingual/Spanish a plus.
  • Clear and concise verbal, written and presentation skills.  Strong facilitation and interpersonal skills.
  • Demonstrated people, service, quality and operational process attributes.
  • Strong organizational and time management skills that includes creativity when planning and accomplishing a variety of goals and be results-oriented.
  • Ability to prioritize tasks with strong organizational skills. In addition, should have strong analytical and mathematical skills, and, have strong administrative, management and personnel recruitment skills.
  • Knowledge of San Francisco specialized services, including homeless, HIV/AIDS, substance abuse, mental health and LGBT services.

Organizational Skills Required – Behavioral Attributes

  • Demonstrated ability to work in a courteous and professional manner with and within a diverse setting of members, AHA colleagues, and, other contacts including homeless, poor, disabled and other disenfranchised people; individuals with disabilities, mental health and/or substance abuse issues; and people form diverse ethnic, cultural, economic, sexual orientation and gender identification communities.
  • Excellent teamwork and cooperation skills and must be able to maintain strong working relationships with AHA colleagues.
  • Demonstrate the necessary attitude, knowledge and skills to deliver culturally competent services and work in diverse ethnic, cultural, economic, sexual orientation and gender identification situations.
  • Ability to work independently, take initiative, and prioritize duties.
  • Ability to work under pressure and meet deadlines.
  • Identify key issues in problem solving and suggest effective and creative solutions.  With the ability to implement the same upon approval.
  • Commitment to the ideals and goals of a growing and modern activist HIV/AIDS organization is a must.
  • Must possess a high level of business acumen.
  • Demonstrated ability to work on several special and high-level projects simultaneously.
  • Ability to work nights and weekends as needed.

Physical Requirements

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
  • Ability to communicate clearly on the telephone.
  • Ability to lift up to 30 lbs.
  • Ability to perform various repetitive motion tasks


Position Title:                 Programs Manager

Reports to:                    Executive Director

Supervises:                    Program Staff

Classification:                 Regular Full-Time, Exempt

POSITION SUMMARY:  The Program Manager is responsible for managing, supervising, and providing case management for AHA/SF’s programs including, but not limited to, housing counseling, emergency housing, financial services, and job training and supportive employment. This position will ensure documentation of individual case notes and achievement of program outcomes, and assist with reporting to funders. The Manager of Programs will conduct community outreach to drive awareness and engagement with services, and is responsible for assisting the Executive Director in evaluating and improving programming.


  • Plan and implement overall program activities in accordance with AHA mission and goals.
  • Identify and develop future opportunities, creating strategic plans for growth.
  • Create and implement long-term goals and objectives to achieve successful outcomes.
  • Implement program evaluation framework to assess strengths and areas for improvement.
  • Develop and maintain excellent relationships with partner agencies and communicate effectively with stakeholders.
  • Develop funding proposals and opportunities in coordination with Executive Director.
  • Ensure that activities operate within policies and procedures and professional standards.
  • Enhance forms and systems to document program activities.
  • Monitor activities to ensure effective and efficient service delivery while staying within budgetary limits.
  • Recruit, train and supervise staff and volunteers and manage performance.
  • Ensure workload is distributed equitably by monitoring overtime and task assignments.
  • Write reports as needed and conduct annual program evaluation.
  • Provide case management utilizing agency Intake and Assessment database to develop individual housing plans; ensure housing plan implementation and ongoing support services and counseling.
  • Other duties as assigned.
  • This job requires working occasional evenings and weekends.


  • Degree in social work, housing, health, counseling, or other related field; Masters strongly preferred.
  • At least three years experience in nonprofit program management experience; housing experience preferred.
  • Knowledge of San Francisco specialized programs, including homeless, HIV/AIDS, substance abuse, mental health, and LGBT services.
  • Ability to multi-task and thrive in a high-energy, fast-paced environment.
  • Proactive, positive approach to problem-solving; critical thinking skills.
  • Computer and office skills; strong math skills; comfort with File Maker Pro, Excel, Word, MS Office, databases.
  • Demonstrates the necessary attitude, knowledge, and skills to deliver services with cultural affinity and to work effectively with diverse populations, especially people with HIV/AIDS, all genders and orientations, and those experiencing crisis, homelessness, poverty, disability, or behavioral health needs.
  • Commitment to agency mission and activist principles to achieve social change and economic justice.
  • Bilingual English/Spanish a plus.
  • Ability to work evenings and weekends as needed.
  • Capacity to develop and maintain open, friendly, professional interpersonal relationships with internal and external colleagues.
  • Exceptional organizational, time management and supervision skills.
  • Strong oral and written skills.
  • Ability to work independently, take initiative, and prioritize to meet deadlines.

Application Procedure:

Please send your resume and a thoughtful letter of interest to the attention of Hiring Manager:

  • Email preferred. This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Note “Program Manager” in the header of your email.
  • No phone calls or drop-offs please.

To find out more about the organization, please visit us at AIDS Housing Alliance/SF is an equal opportunity employer committed to maintaining a culturally diverse work environment. Individuals with diverse personal experiences, people of color, bilingual English-Spanish speakers, lesbian, gay, bisexual and transgender individuals, women, and people living with HIV/AIDS or other disabilities are particularly encouraged to apply.